- #Unable to login skype for business mac serial#
- #Unable to login skype for business mac upgrade#
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. I suggest you check the above and provide us with Logs on what is failing. Question : How can I troubleshoot simple Skype for Business, Office365 or Teams issues? In addition, I doubt it is the responsibility of the phone to verify what type of email account is being used. Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.Īs you can see by the above we would need to know a couple of details for this installation. It also enables us to verify the entitlement for using features. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. For questions around Support please check here.
#Unable to login skype for business mac upgrade#
Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details.
#Unable to login skype for business mac serial#
If possible provide the MAC Address or Serial of the device. 
If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable. Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package The regular Skype app will not work with your Skype for Business account. NOTE: When searching the App Store, use the search term Skype for Business to locate the correct app. UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Download Skype for Business from the Apple App Store. If applicable provide a backup of the phone in question. Additional Poly Infrastructure (RPRM,PDMS or BToE). After this, open the tab Internet Time (if you have Windows 7, click. Open the Date & Time, put the correct time zone and enable Automatically adjust clock for Daylight Saving Time. Switch to Classic View (i.e., the icons view). Provide details if UC / SIP or ObiEdition To set the correct date and time on the computer: Open the Control Panel of the computer. Provide the Call Platform (aka openSIP, Teams, Skype for Business Online, Skype for Business on Premise, Lync, Zoom, BlueJeans and/or Hybrid Registration). Provide the exact Software Version of your Phone. This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.Īs a reminder the basic information asked for: Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
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